Get expert software support services and lower overhead costs
Traditional vendor enterprise software support can operate on a 90%+ profit margin, draining your resources while providing seemingly fewer useful innovations and less support coverage each year. At Rimini Street, we do things differently, which is why we’re recognized as the global leader in third-party software support for Oracle, SAP, VMware® and more.
With Rimini Support™, you can replace vendor support with a more cost-effective alternative and eliminate the frustrations that come along with it. Working as an extension of your team, we give you access to hundreds of top engineers and their knowledge. You receive specialized support covering your unique customizations, tax, legal and regulatory needs, security protection, and more, ensuring system compliance and performance — at up to 50% off your annual vendor maintenance fees.
Don’t leave your critical systems open to risk. Get expert support that delivers better outcomes from a proven partner trusted by thousands of organizations, including hundreds of Fortune Global 100 companies, Fortune 500 companies and government agencies.
Rimini Street. Engineered for Support®.
Extend systems’ useful life
Access top talent fast
Free up critical IT funds
Turning Savings into Business Solutions
What could you do with up to 50% of your software support fees back in the budget? Discover how Welch’s and ESCO have reinvested their savings into solutions that drive innovation and competitive differentiation.
Rimini Support solutions and services
Delivered by hundreds of skilled engineers worldwide, our comprehensive support solutions are designed to drive business results. After hearing from our clients and experiencing our extraordinary service for yourself, you’ll understand why Rimini Street has a 4.9/5.0 average client satisfaction rating and is recognized as the leader of third-party support for Oracle, SAP, VMware® and more.
With our industry-leading SLAs, including an average response time of less than 2 minutes for critical issues, you can look forward to quick resolution deployment for reduced downtime and disruption. Through troubleshooting the root causes of problems, we develop fixes that directly address your specific issues and work to resolve them permanently.
Ensure the customizations you’ve made to the vendor code for competitive advantage continue functioning optimally. With Rimini Support, you can rely on our team to maintain your unique customizations at no extra charge.
Achieve ongoing compliant status with global tax, legal and regulatory (TL&R) updates from Rimini Street. We help you navigate these ever-changing requirements without the need for expensive, disruptive upgrades just to stay compliant, delivering the highest-quality updates— typically days earlier than software vendors.
Address security, infrastructure, platform, performance, change management needs and more. With our guidance, you can make operational improvements for a greater ROI of your enterprise software.
Preserve the configurations you’ve made to best fit your business processes and needs. With intimate knowledge of your systems, our engineers can help keep those configurations — and your impressive software estate — running smoothly.
When code and data changes aren’t needed to address an issue, Rimini Street provides detailed instructions for resolving it. We deliver the most accurate, up-to-date information for your internal IT team, enabling them to fix minor issues with our support.
If your business chooses to move to different enterprise software solutions or services, we can help make it a smooth transition. Our team can provide functional and technical review, transition planning, license advisory, technical guidance, knowledge transfer and more, protecting you from support gaps.
Hear what our clients have to say
The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”
Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”
The savings are phenomenal, and I give high marks to their proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.”
With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”
We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”
My team applauds the speed of Rimini Street support. It’s tremendously different than SAP support.”
When we were migrating to AWS and upgrading our ERP, without Rimini Street, we wouldn’t have had the right care and it would have been a very difficult project.”
With Rimini Street, the scope of support covers our customizations and add-ons. We have experienced faster time to solution and no hesitation resolving issues with our customized environment.”
We need nothing less than extraordinary support, and with the extraordinary support we get from Rimini Street, we can continue providing extraordinary support for our customers.”
Rimini Street has always been very understanding and takes the time to check the facts, solve problems, and help us reach our goals. Therefore, we are grateful to have Rimini Street's support.”
Rimini Street adapts to what we want to do. It is truly an extension of my internal SAP support team. ”
There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
Additional resources
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The Oracle support landscape is complex, and selecting the right support model for your Oracle Database and E-Business Suite (EBS) is a critical decision that can impact your business performance, security, compliance and operational stability. With Oracle’s Market Driven Support (MDS) rebranded as Restricted Upgrade Support (RUS), you’re likely wondering what changes were made and […]
Company continues to lead the third-party software support and innovation solutions market, focusing on delivering strategic, operational and financial success for its clients LAS VEGAS – January 16, 2025 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support and innovation solutions, the leading third-party support provider for Oracle, SAP and […]
When people hear the term “artificial intelligence” or AI, it can prompt all sorts of images – from machines that appear to think and act for themselves to people being replaced as obsolete – but here at Rimini Street, AI is used to maintain and enhance the human experience not replace it. As a […]
From our rigorous hiring process to our global collaboration and unique service delivery model, Rimini Street’s Global Service Delivery (GSD) team is the driving force behind our transformative approach to providing IT support. And for the last nine years, I’ve had the privilege of leading this team, fine-tuning performance, and watching it evolve and grow […]
Ready to achieve your business goals?
Reach out today to learn how Rimini Street’s comprehensive, ultra-responsive software support services can help pave the way for your digital transformation.